FAQ

If your question is not answered below, please contact customer service at TIMEShop@customersvc.com or 1-866-808-1346.

Exchange/Return

What's your return/exchange policy?

We hope that you are pleased with the item(s) you have selected. Please check the contents of your package against items listed on the front of the packing slip. Item(s) listed as BACK ORDERED have not been charged and were not sent to you in this shipment. Those item(s) will follow shortly, as they were not in stock when your order was filled. If you are not entirely satisfied with your purchase, simply return the item within 30 days. Instructions are listed below. Refunds will be credited to your credit card. If you have any questions or need further assistance, please contact us by phone at 1-866-808-1346.

Should you need to return or exchange any item(s):

  1. Please complete the form on the back of the invoice that you received with your order and send the item(s) and the form to:
    TIME Products, 3102 Queen Palm Dr., Tampa, FL 33619
  2. Item(s) being returned must be in original packaging
  3. Please insure the package for full value, and retain all your postal and insurance receipts.

If you would like your new item shipped immediately, please contact customer service at 1-866-808-1346. Your credit card will be charged for the replacement and your credit card will be refunded when the original item is received.

Please note:

  • All returned merchandise must be unopened and in resalable condition, unless the product was opened and found to be defective.
  • The cost of the product will be reimbursed if returning a product.
  • All returns must be received within 30 days of receipt and will be credited once the product is received and the return is processed.
  • Defective item(s) will be replaced with the same product.
  • Only damaged items may be returned if the item is listed as final sale.

What do I do if my merchandise is damaged?

We apologize if your merchandise arrived damaged and are happy to replace the damaged merchandise.

  1. Please complete the form on the back of the invoice that you received with your order and send the item(s) and the form to:
    TIME Products, 3102 Queen Palm Dr., Tampa, FL 33619
  2. Item(s) being returned must be in original packaging
  3. Please insure the package for full value, and retain all postal and insurance receipts

If you would like your new item shipped immediately, please contact customer service at 1-866-808-1346. Your credit card will be charged for the replacement and your credit card will be refunded when the original item is received.

How do I cancel my order?

If you need to cancel or edit your order after it’s been submitted, please contact 1-866-808-1346. Please have your confirmation code ready for the representative.

Additional Questions

I'd like to place a bulk order. Can I do that?

Due to our current inventory, we are limiting each customer to a 10 photo purchase limit. Please contact us at 1-866-808-1346 to find out if the products you’d like to order are available in bulk.

Do you sell gift cards?

No, we do not sell gift cards to the TIME Shop. You are able to purchase and ship any item as a gift.

How do I cancel my order?

If you need to cancel or edit your order after it’s been submitted, please contact 1-866-808-1346. Please have your confirmation code ready for the representative.